# CubeMSP

> Run the whole MSP from one system.

**URL:** https://cubesystems.co.uk/cube-msp

Most managed service providers end up running on a PSA they have outgrown, a spreadsheet of renewal dates, a shared mailbox that has quietly become the ticket queue, and a review deck rebuilt by hand before every client meeting. CubeMSP replaces that with one system where prospects become clients, services generate renewals, incidents are logged against them, and the service review is assembled from what actually happened.

## Details

- **Category:** Managed service provider management software
- **Status:** Early access
- **Built by:** Cube Systems Limited
- **Product site:** https://cubemsp.co.uk

## Who it is for

- Managed service providers with five to fifty technicians
- IT support companies running on a shared mailbox and a spreadsheet
- MSPs who have outgrown a small PSA but cannot justify a tier-one one
- Providers billing recurring services, licences and subscriptions
- Firms running client migrations, rollouts and onboarding projects

## Modules

### Clients, contacts & sites

One record per client, with every contact, site, address and piece of history attached. Multi-site clients are modelled properly rather than split into records nobody keeps in step.

### Pipeline & opportunities

Prospects, opportunities, forecast value and expected close date in the same place as the clients they turn into. When you win, nothing is retyped.

### Services & subscriptions

Every licence, circuit, backup, firewall, hosted mailbox and support contract, with quantity, unit cost, sell price, term and renewal date.

### Renewals & margin

A dated view of what is coming up for renewal, what it costs you, what you charge for it and what the margin actually is.

### Incidents & service desk

Log incidents against a client, site, service and category, with priority, assignee, notes and time entries. Full history stays on the client record.

### Time tracking & billing data

Time booked against the incident or task it was actually spent on, billable or not, at the rate that applies.

### Projects & shared boards

Kanban boards for migrations, rollouts and onboardings, with client sharing and internal-only tasks enforced on the server.

### AI-assisted knowledgebase

Resolved incidents are drafted into knowledgebase articles for a human to approve. Search over your own history surfaces what fixed the problem last time.

### Client service reviews

Branded quarterly and annual reviews assembled from real tickets, response times, projects, services, spend and renewals due.

### Reporting & dashboards

Live dashboards by role covering service desk load, project status, renewal exposure and client profitability.

### Integrations & API

A documented REST API and webhooks on meaningful events, so your RMM, PBX, billing platform and quoting tool can use the same record.

## Outcomes

- **You can see the client whole:** Services, renewals, open incidents, project status, time spent and margin on one screen.
- **The same fix stops being re-derived:** Search over resolved incidents shows technicians what happened before, so useful knowledge stays with the business.
- **Margin you can actually see:** Cost and sell on every service, time booked against the work and renewals dated turn client profitability into a figure.

## Contact

- **Company:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972)
- **Email:** hello@cubesystems.co.uk
- **Sales:** sales@cubesystems.co.uk
- **Support:** support@cubesystems.co.uk
- **Telephone:** 01234 672 617 (+441234672617)
- **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP
- **Opening hours:** Monday to Friday, 09:00 to 17:30
- **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)