# Contact Management Software in Newbury > Contact management for Newbury businesses, from Cube Systems. UK-built, UK-supported, and configured around your process. Serving Reading, Slough and Windsor too. **URL:** https://cubesystems.co.uk/software/contact-management-software/berkshire/newbury We support businesses in Newbury the way we would want to be supported ourselves: someone who knows the account, on the end of a phone, and on site when being on site is what the job needs. Newbury is comfortably within a morning’s drive of our Olney office. ## Details - **Solution:** Contact Management Software - **Platform:** CubeCRM (https://cubesystems.co.uk/cube-crm) - **Product site:** https://cubecrm.co.uk - **Location:** Newbury, Berkshire - **Distance from our Olney office:** 59 miles - comfortably within a morning’s drive of our Olney office - **Postcode districts:** RG14, RG17, RG18, RG19, RG20 - **Also known as:** Contact management system, Shared address book, Business contact database, Customer contact software, Single customer view ## Coverage We cover Newbury and the surrounding area, including Town Centre, Wash Common, Thatcham, Shaw and Speen, across the RG14, RG17, RG18 and RG19 postcode districts. We also work with businesses in Reading, Slough, Windsor and Bracknell and elsewhere in Berkshire. ## What is included - **Contacts linked to companies:** Contacts belong to companies, sites and departments, with their job title and role, so you can see everybody you know at a customer. Groups with several branches sit under one parent account. - **Two-way sync:** Contacts stay in step with Microsoft 365 and Google Workspace, so the address book on each phone matches the record in CubeCRM and incoming calls show the right name. - **Duplicates caught at the door:** New contacts are checked by name, email and phone as they are created, and existing duplicates can be merged with their histories combined. - **One timeline per contact:** Emails, calls, meetings, quotes and notes in date order on the contact and on their company, visible to anyone with permission. - **Consent on the record:** Marketing preferences, the lawful basis and the date and source of consent held on each contact, with retention rules to remove records you no longer need. - **People who change jobs:** Move a contact to a new company and their history goes with them, so the relationship survives the job change. One contact can also be linked to more than one company. ## Real-world use cases ### Contacts on personal phones **Scenario:** A training provider’s account managers each kept their customers’ numbers on their own phones. When one of them left, the business lost the only record of who it dealt with at several accounts. **Outcome:** Contacts are held in CubeCRM and synced to each phone from there. When someone moves on, the contacts and the history with each one stay with the business. ### The same customer in five places **Scenario:** A builders’ merchant had customer contacts in the accounts package, a mailing spreadsheet, a quote folder and two salespeople’s address books, with a different phone number in almost every copy. **Outcome:** The lists are combined during setup and the duplicates resolved, so there is one record per contact and the accounts package stays in step with it. ### A data request with no single answer **Scenario:** A marketing agency had to answer a subject access request by searching inboxes, spreadsheets and shared drives for everything it held about one person. **Outcome:** Contact details, history and consent sit on one record with an audit trail, so the answer to a request like that starts from a single screen. ## Figures - **One** Record per contact, shared by the whole business - **Two-way** Sync with Microsoft 365, Google Workspace and phones - **Logged** Consent and history on every contact ## Frequently asked questions **Can we import contacts from Outlook, Gmail or Excel?** Yes. Contacts can come from Microsoft 365, Google Workspace, spreadsheets, CSV files and most other CRMs. They are de-duplicated during setup so you start with one clean list. **Will our contacts appear on our phones?** Yes. With the Microsoft 365 or Google Workspace sync, CubeCRM contacts appear in the phone’s address book. **Can we keep suppliers and partners in it too?** Yes. Companies can be marked as customers, prospects, suppliers, partners or any other type you need, and the same contact tools apply to all of them. **Can we limit who sees certain accounts?** Yes. Accounts can be restricted by team, territory or named person, and every change and every view of sensitive data is logged. **How does it help with GDPR?** Consent, lawful basis and preferences are recorded per contact, data is hosted in the UK, access is controlled and logged, and retention rules can remove records you no longer need. It supports your compliance, alongside your own policies and processes. ## Related solutions - **CRM Software** - Contacts, enquiries, pipeline, quotes and follow-ups on one shared customer record. CubeCRM is CRM for UK sales and service teams. https://cubesystems.co.uk/software/crm-software/berkshire/newbury - **Customer Service Software** - Customer queries, complaints and after-sales issues logged as cases on the customer record, with owners, priorities, response targets and the account owner kept informed. https://cubesystems.co.uk/software/customer-service-software/berkshire/newbury - **Sales Pipeline Software** - Every deal on one board by stage, with its value, likelihood, owner and next step, so the whole team can see what is live and what has stalled. https://cubesystems.co.uk/software/sales-pipeline-software/berkshire/newbury - **Quoting and Proposal Software** - Branded quotes and proposals built from your own price list, with every revision kept, discount approvals, automatic chasing and online acceptance. https://cubesystems.co.uk/software/quoting-software/berkshire/newbury ## Elsewhere in Berkshire See https://cubesystems.co.uk/software/contact-management-software/berkshire for contact management software across Berkshire. ## Contact - **Company:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972) - **Email:** hello@cubesystems.co.uk - **Sales:** sales@cubesystems.co.uk - **Support:** support@cubesystems.co.uk - **Telephone:** 01234 672 617 (+441234672617) - **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP - **Opening hours:** Monday to Friday, 09:00 to 17:30 - **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)