# CRM Software in Reading > Need CRM in Reading? Cube Systems implements and supports CRM software across Reading, Slough, Newbury and Windsor and the wider Berkshire area. **URL:** https://cubesystems.co.uk/software/crm-software/berkshire/reading Being comfortably within a morning’s drive of our Olney office, Reading is somewhere we get to regularly. Discovery, training and go-live are all better done in the room, and at 50 miles that is entirely practical. ## Details - **Solution:** CRM Software - **Platform:** CubeCRM (https://cubesystems.co.uk/cube-crm) - **Product site:** https://cubecrm.co.uk - **Location:** Reading, Berkshire - **Distance from our Olney office:** 50 miles - comfortably within a morning’s drive of our Olney office - **Postcode districts:** RG1, RG2, RG4, RG5, RG6 - **Also known as:** CRM system, Customer relationship management software, Sales pipeline software, Quoting software, Sales management system ## Coverage We cover Reading and the surrounding area, including Town Centre, Caversham, Tilehurst, Woodley and Earley, across the RG1, RG2, RG4 and RG5 postcode districts. We also work with businesses in Slough, Newbury, Windsor and Bracknell and elsewhere in Berkshire. ## What is included - **Pipeline that means something:** Opportunities weighted by stage and value, with a forecast that reconciles to real quotes rather than optimistic guesses typed into a box. - **Quotes from your own price list:** Build quotes from your price list, send them properly branded, keep every revision against the opportunity and let the customer accept online. A won quote closes the deal without retyping. - **Complete account history:** Every contact, call, meeting, email, quote and case against one customer record, visible before the call rather than after it. - **Activities and follow-ups:** Calls, meetings, notes and tasks with reminders, plus follow-up prompts on quotes that have gone quiet. - **Email and calendar sync:** Two-way sync with Microsoft 365 and Google Workspace, so correspondence lands against the account without anybody copying and pasting. - **Customer service cases:** Queries, complaints and after-sales issues logged as cases against the customer, with owners, priorities and response targets. ## Real-world use cases ### A CRM nobody updated **Scenario:** A distributor had a well-known CRM that the sales team had quietly abandoned. It held two-year-old contacts and no live opportunities, because updating it did nothing useful for anyone. **Outcome:** With quotes built and sent from the CRM, the pipeline updates itself as a by-product of doing the job. Forecast accuracy improved because the forecast is built from actual quotes rather than typed estimates. ### Quotes that went quiet **Scenario:** A manufacturer sent out roughly sixty quotes a month and followed up on the ones people remembered. Conversion was unmeasured and clearly worse than it should have been. **Outcome:** Follow-up prompts on ageing quotes and a won or lost reason on every closed quote gave the business its first real conversion figure, and a measurable improvement once follow-up became routine. ## Figures - **Connected** Pipeline built from real quotes, not typed guesses - **One record** Every contact, quote and case for each customer - **Two-way** Email and calendar sync with Microsoft 365 and Google ## Frequently asked questions **Can we use CubeCRM without CubeERP?** Yes. CubeCRM is a product in its own right, sold and set up on its own. It shares a data model with CubeERP, so if you later need orders, stock or production, that is an upgrade on the records you already have rather than a migration. **Does it sync with Outlook?** Yes. Two-way sync with Microsoft 365 and Google Workspace for email and calendar means correspondence and meetings attach to the right account automatically. **Can we import our existing contacts?** Yes. Contacts, companies, open opportunities and historic quotes are migrated during setup. Duplicate detection runs on import so you do not simply move a messy database into a new home. **How do you handle GDPR?** Marketing consent is recorded per contact with a timestamped audit trail, retention policies can be set per record type, and subject access requests can be fulfilled from a single screen. ## Related solutions - **Sales Pipeline Software** - Every deal on one board by stage, with its value, likelihood, owner and next step, so the whole team can see what is live and what has stalled. https://cubesystems.co.uk/software/sales-pipeline-software/berkshire/reading - **Quoting and Proposal Software** - Branded quotes and proposals built from your own price list, with every revision kept, discount approvals, automatic chasing and online acceptance. https://cubesystems.co.uk/software/quoting-software/berkshire/reading - **Customer Service Software** - Customer queries, complaints and after-sales issues logged as cases on the customer record, with owners, priorities, response targets and the account owner kept informed. https://cubesystems.co.uk/software/customer-service-software/berkshire/reading - **ERP Software** - One system for quotes, orders, stock, production, purchasing and invoicing - built in the UK for growing businesses. https://cubesystems.co.uk/software/erp-software/berkshire/reading ## Elsewhere in Berkshire See https://cubesystems.co.uk/software/crm-software/berkshire for CRM software across Berkshire. ## Contact - **Company:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972) - **Email:** hello@cubesystems.co.uk - **Sales:** sales@cubesystems.co.uk - **Support:** support@cubesystems.co.uk - **Telephone:** 01234 672 617 (+441234672617) - **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP - **Opening hours:** Monday to Friday, 09:00 to 17:30 - **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)