# CRM Software in Southend-on-Sea > CRM for Southend-on-Sea businesses, from Cube Systems. UK-built, UK-supported, and configured around your process. Serving Chelmsford, Colchester and Basildon too. **URL:** https://cubesystems.co.uk/software/crm-software/essex/southend-on-sea We support businesses in Southend-on-Sea the way we would want to be supported ourselves: someone who knows the account, on the end of a phone, and on site when being on site is what the job needs. Southend-on-Sea is comfortably within a morning’s drive of our Olney office. ## Details - **Solution:** CRM Software - **Platform:** CubeCRM (https://cubesystems.co.uk/cube-crm) - **Product site:** https://cubecrm.co.uk - **Location:** Southend-on-Sea, Essex - **Distance from our Olney office:** 74 miles - comfortably within a morning’s drive of our Olney office - **Postcode districts:** SS0, SS1, SS2, SS3, SS9 - **Also known as:** CRM system, Customer relationship management software, Sales pipeline software, Quoting software, Sales management system ## Coverage We cover Southend-on-Sea and the surrounding area, including Town Centre, Westcliff-on-Sea, Leigh-on-Sea, Eastwood and Thorpe Bay, across the SS0, SS1, SS2 and SS3 postcode districts. We also work with businesses in Chelmsford, Colchester, Basildon and Braintree and elsewhere in Essex. ## What is included - **Pipeline that means something:** Opportunities weighted by stage and value, with a forecast that reconciles to real quotes rather than optimistic guesses typed into a box. - **Quotes from your own price list:** Build quotes from your price list, send them properly branded, keep every revision against the opportunity and let the customer accept online. A won quote closes the deal without retyping. - **Complete account history:** Every contact, call, meeting, email, quote and case against one customer record, visible before the call rather than after it. - **Activities and follow-ups:** Calls, meetings, notes and tasks with reminders, plus follow-up prompts on quotes that have gone quiet. - **Email and calendar sync:** Two-way sync with Microsoft 365 and Google Workspace, so correspondence lands against the account without anybody copying and pasting. - **Customer service cases:** Queries, complaints and after-sales issues logged as cases against the customer, with owners, priorities and response targets. ## Real-world use cases ### A CRM nobody updated **Scenario:** A distributor had a well-known CRM that the sales team had quietly abandoned. It held two-year-old contacts and no live opportunities, because updating it did nothing useful for anyone. **Outcome:** With quotes built and sent from the CRM, the pipeline updates itself as a by-product of doing the job. Forecast accuracy improved because the forecast is built from actual quotes rather than typed estimates. ### Quotes that went quiet **Scenario:** A manufacturer sent out roughly sixty quotes a month and followed up on the ones people remembered. Conversion was unmeasured and clearly worse than it should have been. **Outcome:** Follow-up prompts on ageing quotes and a won or lost reason on every closed quote gave the business its first real conversion figure, and a measurable improvement once follow-up became routine. ## Figures - **Connected** Pipeline built from real quotes, not typed guesses - **One record** Every contact, quote and case for each customer - **Two-way** Email and calendar sync with Microsoft 365 and Google ## Frequently asked questions **Can we use CubeCRM without CubeERP?** Yes. CubeCRM is a product in its own right, sold and set up on its own. It shares a data model with CubeERP, so if you later need orders, stock or production, that is an upgrade on the records you already have rather than a migration. **Does it sync with Outlook?** Yes. Two-way sync with Microsoft 365 and Google Workspace for email and calendar means correspondence and meetings attach to the right account automatically. **Can we import our existing contacts?** Yes. Contacts, companies, open opportunities and historic quotes are migrated during setup. Duplicate detection runs on import so you do not simply move a messy database into a new home. **How do you handle GDPR?** Marketing consent is recorded per contact with a timestamped audit trail, retention policies can be set per record type, and subject access requests can be fulfilled from a single screen. ## Related solutions - **Sales Pipeline Software** - Every deal on one board by stage, with its value, likelihood, owner and next step, so the whole team can see what is live and what has stalled. https://cubesystems.co.uk/software/sales-pipeline-software/essex/southend-on-sea - **Quoting and Proposal Software** - Branded quotes and proposals built from your own price list, with every revision kept, discount approvals, automatic chasing and online acceptance. https://cubesystems.co.uk/software/quoting-software/essex/southend-on-sea - **Customer Service Software** - Customer queries, complaints and after-sales issues logged as cases on the customer record, with owners, priorities, response targets and the account owner kept informed. https://cubesystems.co.uk/software/customer-service-software/essex/southend-on-sea - **ERP Software** - One system for quotes, orders, stock, production, purchasing and invoicing - built in the UK for growing businesses. https://cubesystems.co.uk/software/erp-software/essex/southend-on-sea ## Elsewhere in Essex See https://cubesystems.co.uk/software/crm-software/essex for CRM software across Essex. ## Contact - **Company:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972) - **Email:** hello@cubesystems.co.uk - **Sales:** sales@cubesystems.co.uk - **Support:** support@cubesystems.co.uk - **Telephone:** 01234 672 617 (+441234672617) - **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP - **Opening hours:** Monday to Friday, 09:00 to 17:30 - **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)