# Customer Service Software in Amersham > Need customer service in Amersham? Cube Systems implements and supports customer service software across Amersham, Olney, Milton Keynes and Aylesbury and the wider Buckinghamshire area. **URL:** https://cubesystems.co.uk/software/customer-service-software/buckinghamshire/amersham Being well within our regular travel radius from Olney, Amersham is somewhere we get to regularly. Discovery, training and go-live are all better done in the room, and at 34 miles that is entirely practical. ## Details - **Solution:** Customer Service Software - **Platform:** CubeCRM (https://cubesystems.co.uk/cube-crm) - **Product site:** https://cubecrm.co.uk - **Location:** Amersham, Buckinghamshire - **Distance from our Olney office:** 34 miles - well within our regular travel radius from Olney - **Postcode districts:** HP6, HP7 - **Also known as:** Help desk software, Case management software, Complaints management software, Customer support software, Ticketing system ## Coverage We cover Amersham and the surrounding area, including Old Amersham, Amersham-on-the-Hill, Chesham Bois, Waterside and Woodside, across the HP6 and HP7 postcode districts. We also work with businesses in Olney, Milton Keynes, Aylesbury and High Wycombe and elsewhere in Buckinghamshire. ## What is included - **Cases from email, web and phone:** Emails to your support address become cases automatically, a web form on your site does the same, and phone queries are logged in a few clicks. Each case sits on the customer record. - **Owners and response targets:** Every case has an owner, a priority and targets for first response and resolution, and anything close to its target is flagged before it is missed. - **Replies in one thread:** Customer emails and your replies are threaded on the case, with internal notes kept separate, so anyone can pick a case up without asking for the background. - **Account owners informed:** Open cases show on the customer record, and the account owner can be notified about cases on key accounts, so nobody is surprised at the next meeting. - **Complaints recorded by cause:** Complaints are categorised with their root cause, the resolution and any credit given, so recurring problems show up and can be fixed. - **Service you can measure:** Case volumes, response and resolution times and repeat issues by category, customer and person, reported from live data. ## Real-world use cases ### One mailbox, three people **Scenario:** An equipment supplier’s service mailbox took dozens of emails a day. Three people worked through it when they could, so some customers got two replies and others waited a week. **Outcome:** Each email becomes a case assigned by product line, with a response target. Replies are threaded on the case, so two people do not answer the same customer, and anything nearing its target is flagged. ### The renewal meeting that went wrong **Scenario:** A reseller’s account manager went into a renewal meeting expecting a routine conversation, and found the customer had logged several unresolved issues with support over the previous two months. **Outcome:** Open cases show on the account record and cases on key accounts notify the account manager, so a review starts with the service record in front of everyone. ### The same complaint every month **Scenario:** A manufacturer handled delivery complaints one at a time, and handled them well, but never recorded the cause. The same packaging fault kept producing complaints for over a year. **Outcome:** Complaints are categorised by cause and a monthly report lists the most common ones, which is how a recurring fault like that gets found and fixed. ## Figures - **Every** Case on the customer record - **Timed** Against first response and resolution targets - **Visible** To the account owner as well as support ## Frequently asked questions **Is this a full help desk?** It covers what most growing businesses need: cases from email, web and phone, owners, priorities, response targets, threaded replies and reporting, all on the customer record. A large dedicated support centre with complex routing may be better served by a specialist help desk connected to CubeCRM through the API. **Can customers log cases themselves?** Yes, by email or through a web form on your site, both of which create cases automatically. A self-service portal is not part of the standard product, but one can be built against the API. **Can we record complaints for a regulator?** Complaints can be categorised, timed, resolved and reported with a full audit trail. If you work under specific complaint-handling rules, we map them during discovery. **Does it work with our phone system?** Calls can be logged against the customer and the case, and many VoIP systems can pass the caller’s details to CubeCRM so the customer record opens as the call arrives. **Do salespeople see cases?** Yes, on the customer record, and cases on key accounts can notify the account owner. ## Related solutions - **CRM Software** - Contacts, enquiries, pipeline, quotes and follow-ups on one shared customer record. CubeCRM is CRM for UK sales and service teams. https://cubesystems.co.uk/software/crm-software/buckinghamshire/amersham - **Contact Management Software** - One shared, searchable set of customer, prospect and supplier contacts, linked to their companies, with roles, history and consent on every record. https://cubesystems.co.uk/software/contact-management-software/buckinghamshire/amersham - **Quoting and Proposal Software** - Branded quotes and proposals built from your own price list, with every revision kept, discount approvals, automatic chasing and online acceptance. https://cubesystems.co.uk/software/quoting-software/buckinghamshire/amersham - **Field Service Software** - Job scheduling, engineer mobile app, van stock, on-site sign-off and same-day invoicing - field service management joined up with the back office. https://cubesystems.co.uk/software/field-service-software/buckinghamshire/amersham ## Elsewhere in Buckinghamshire See https://cubesystems.co.uk/software/customer-service-software/buckinghamshire for customer service software across Buckinghamshire. ## Contact - **Company:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972) - **Email:** hello@cubesystems.co.uk - **Sales:** sales@cubesystems.co.uk - **Support:** support@cubesystems.co.uk - **Telephone:** 01234 672 617 (+441234672617) - **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP - **Opening hours:** Monday to Friday, 09:00 to 17:30 - **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)