# Field Service Software in Shrewsbury > Field Service Software for businesses in Shrewsbury. Cube Systems covers Shrewsbury and Telford, Oswestry and Ludlow, with on-site implementation and support from our Olney office. **URL:** https://cubesystems.co.uk/software/field-service-software/shropshire/shrewsbury Shrewsbury is a regular route for our team from Olney, which means implementation here is done in person rather than over a screen share. That matters more than it sounds: most of what a system needs to know is learned by standing in the building. ## Details - **Solution:** Field Service Software - **Platform:** CubeERP (https://cubesystems.co.uk/cube-erp) - **Product site:** https://cubeerp.co.uk - **Location:** Shrewsbury, Shropshire - **Distance from our Olney office:** 95 miles - a regular route for our team from Olney - **Postcode districts:** SY1, SY2, SY3, SY4, SY5 - **Also known as:** Field service management software, Job scheduling software, Engineer scheduling software, Service management software, Mobile workforce software ## Coverage We cover Shrewsbury and the surrounding area, including Town Centre, Meole Brace, Sundorne, Bayston Hill and Monkmoor, across the SY1, SY2, SY3 and SY4 postcode districts. We also work with businesses in Telford, Oswestry, Ludlow and Market Drayton and elsewhere in Shropshire. ## What is included - **Skills-based scheduling:** Assign jobs by skill, certification, location and availability, with a drag-and-drop board and travel time factored into the day rather than ignored. - **Engineer mobile app:** The day’s jobs, site history, asset records, risk assessments and parts - working offline and syncing when signal returns. - **Van stock:** Each van is a stock location. Parts consumed on a job leave van stock, join the job cost and trigger replenishment from the main store. - **Sign-off and evidence:** Customer signature, photographs before and after, meter readings and completion notes captured on site and attached to the job permanently. - **Same-day invoicing:** Time, parts and travel roll straight into an invoice against the contract or on a time-and-materials basis. No transcription, no month-end scramble. - **Contracts and PPM:** Service contracts, planned preventative maintenance schedules and SLA tracking, with recurring jobs raised automatically ahead of time. ## Real-world use cases ### Invoicing six weeks in arrears **Scenario:** An installation company collected paper job sheets weekly, typed them up, chased engineers over illegible entries, then invoiced. Cash collection ran about six weeks behind the work. **Outcome:** Jobs are completed and signed on the engineer’s phone and invoiced the same day. Debtor days fell substantially, and the disputes that came from six-week-old paperwork largely stopped. ### Parts that never reached the invoice **Scenario:** Engineers carried van stock with no formal tracking. Parts fitted on site were often not recorded, so they were neither invoiced nor replenished. **Outcome:** Van stock is now a tracked location and parts are scanned onto the job. Recharged parts revenue rose noticeably and van replenishment became automatic. ### SLA breaches nobody saw coming **Scenario:** A maintenance provider had contractual response times but only discovered breaches when a customer complained at the quarterly review. **Outcome:** SLA clocks run live on every job with escalation before the deadline rather than after it. Response performance became a number reported to the customer rather than argued about. ## Figures - **Same day** Job completed on site, invoiced from the same record - **Offline** The engineer app works without a signal - **Per van** Stock tracked, consumed and replenished automatically ## Frequently asked questions **Does the engineer app work without signal?** Yes. The day’s jobs, site history and parts data are cached on the device. Engineers can complete jobs, capture signatures and take photographs entirely offline, and everything syncs when the connection returns. **Can we track customer assets on site?** Yes. Assets are held against the site with serial numbers, install dates, warranty status and full service history - so an engineer arriving at an unfamiliar site can see what happened last time. **How does scheduling handle emergency call-outs?** The scheduling board shows live engineer positions and current job status, so an emergency can be slotted in with visibility of what it displaces and who needs telling. **Does it work for planned maintenance as well as reactive jobs?** Yes. PPM schedules raise jobs automatically ahead of the due date so they can be planned into quiet periods, rather than colliding with reactive work. ## Related solutions - **ERP Software** - One system for quotes, orders, stock, production, purchasing and invoicing - built in the UK for growing businesses. https://cubesystems.co.uk/software/erp-software/shropshire/shrewsbury - **Stock Control Software** - Multi-location stock control with bin locations, barcode scanning, batch and serial traceability, and stock that is right first time. https://cubesystems.co.uk/software/stock-control-software/shropshire/shrewsbury - **CRM Software** - Contacts, enquiries, pipeline, quotes and follow-ups on one shared customer record. CubeCRM is CRM for UK sales and service teams. https://cubesystems.co.uk/software/crm-software/shropshire/shrewsbury - **Time & Attendance Software** - Clock in and out from a phone or terminal, timesheets by project or cost centre, overtime and TOIL rules applied automatically, and a clean export to payroll. https://cubesystems.co.uk/software/time-attendance-software/shropshire/shrewsbury ## Elsewhere in Shropshire See https://cubesystems.co.uk/software/field-service-software/shropshire for field service software across Shropshire. ## Contact - **Company:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972) - **Email:** hello@cubesystems.co.uk - **Sales:** sales@cubesystems.co.uk - **Support:** support@cubesystems.co.uk - **Telephone:** 01234 672 617 (+441234672617) - **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP - **Opening hours:** Monday to Friday, 09:00 to 17:30 - **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)