Does the engineer app work without signal?

Yes. The day’s jobs, site history and parts data are cached on the device. Engineers can complete jobs, capture signatures and take photographs entirely offline, and everything syncs when the connection returns.

Can we track customer assets on site?

Yes. Assets are held against the site with serial numbers, install dates, warranty status and full service history - so an engineer arriving at an unfamiliar site can see what happened last time.

How does scheduling handle emergency call-outs?

The scheduling board shows live engineer positions and current job status, so an emergency can be slotted in with visibility of what it displaces and who needs telling.

Does it work for planned maintenance as well as reactive jobs?

Yes. PPM schedules raise jobs automatically ahead of the due date so they can be planned into quiet periods, rather than colliding with reactive work.

Field Service Software in Oswestry

We support businesses in Oswestry the way we would want to be supported ourselves: someone who knows the account, on the end of a phone, and on site when being on site is what the job needs. Oswestry is a regular route for our team from Olney.

Field service businesses lose margin in the gap between the engineer finishing the job and the invoice going out. Paper job sheets get lost, parts used from the van never make it onto the invoice, and the customer disputes work they signed for three weeks earlier. CubeERP’s field service module schedules jobs against engineer skills and availability, gives engineers a mobile app that works with patchy signal, consumes parts from van stock as they are used, and captures a signature and photographs on site - so the invoice can be raised the same day, from the same record, with nothing missing.

Same day
Job completed on site, invoiced from the same record
Offline
The engineer app works without a signal
Per van
Stock tracked, consumed and replenished automatically

What it does

Inside field service software

The parts of CubeERP that make up field service. Everything here shares one data model, so nothing needs re-keying between them.

Skills-based scheduling
Assign jobs by skill, certification, location and availability, with a drag-and-drop board and travel time factored into the day rather than ignored.
Engineer mobile app
The day’s jobs, site history, asset records, risk assessments and parts - working offline and syncing when signal returns.
Van stock
Each van is a stock location. Parts consumed on a job leave van stock, join the job cost and trigger replenishment from the main store.
Sign-off and evidence
Customer signature, photographs before and after, meter readings and completion notes captured on site and attached to the job permanently.
Same-day invoicing
Time, parts and travel roll straight into an invoice against the contract or on a time-and-materials basis. No transcription, no month-end scramble.
Contracts and PPM
Service contracts, planned preventative maintenance schedules and SLA tracking, with recurring jobs raised automatically ahead of time.

In practice

Problems this actually solves

Anonymised, but not invented. These are the situations businesses describe to us before they change anything.

Invoicing six weeks in arrears
The situation
An installation company collected paper job sheets weekly, typed them up, chased engineers over illegible entries, then invoiced. Cash collection ran about six weeks behind the work.
What changed
Jobs are completed and signed on the engineer’s phone and invoiced the same day. Debtor days fell substantially, and the disputes that came from six-week-old paperwork largely stopped.
Parts that never reached the invoice
The situation
Engineers carried van stock with no formal tracking. Parts fitted on site were often not recorded, so they were neither invoiced nor replenished.
What changed
Van stock is now a tracked location and parts are scanned onto the job. Recharged parts revenue rose noticeably and van replenishment became automatic.
SLA breaches nobody saw coming
The situation
A maintenance provider had contractual response times but only discovered breaches when a customer complained at the quarterly review.
What changed
SLA clocks run live on every job with escalation before the deadline rather than after it. Response performance became a number reported to the customer rather than argued about.

Local coverage

Field service across Shropshire

We cover Oswestry and the surrounding area, including Town Centre, Gobowen, Whittington, Llanymynech and Pant, across the SY10 and SY11 postcode districts. We also work with businesses in Shrewsbury, Telford, Ludlow and Market Drayton and elsewhere in Shropshire.

Postcode districts

SY10
SY11

Areas we cover

Town Centre, Gobowen, Whittington, Llanymynech, Pant, Morda, Weston Rhyn and Chirk.

Getting to you

Roughly 110 miles from our office in Olney, Buckinghamshire. Discovery, training and go-live are done on site as standard - not because it looks good on a proposal, but because most of what a system needs to know is learned in the building.

Field service elsewhere in Shropshire

All of Shropshire

How it happens

What implementation actually involves

The same process wherever you are, and for Oswestry it is done in person.

Discovery
A structured session mapping how you work now - the systems, the spreadsheets and the bits held together by one person’s memory. We come back with what the platform covers as standard, what needs configuration, and what needs building.
Configuration
Your structure, sites, roles, approval chains, document templates and permissions set up to match the business - not a demo tenant with your logo dropped on it.
Data migration
Existing records brought across and reconciled: customers, stock, bills of materials, employees, holiday balances, contracts. We migrate, you check, then we cut over.
Training & rollout
Role-based training so people learn the parts they actually use, with a pilot team first where it makes sense. Documentation and short screen recordings left behind for new starters.
Ongoing support
UK support from the people who built the platform, with a named contact, agreed response times, and a product roadmap you can influence.

You might call it something else

Field service goes by a lot of names - if you searched for any of these, this is the page you wanted.

Field service management software
Job scheduling software
Engineer scheduling software
Service management software
Mobile workforce software

Questions

The things people ask first

Yes. The day’s jobs, site history and parts data are cached on the device. Engineers can complete jobs, capture signatures and take photographs entirely offline, and everything syncs when the connection returns.
Yes. Assets are held against the site with serial numbers, install dates, warranty status and full service history - so an engineer arriving at an unfamiliar site can see what happened last time.
The scheduling board shows live engineer positions and current job status, so an emergency can be slotted in with visibility of what it displaces and who needs telling.
Yes. PPM schedules raise jobs automatically ahead of the due date so they can be planned into quiet periods, rather than colliding with reactive work.